Thu, Jul 27, 2023
Delhi HC takes major action on Service Charge being charged by restaurants, imposes fine of ₹1 Lakh
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Thu, Aug 18, 2022
A division bench of Chief Justice Satish Chandra Sharma and Justice Subramonium Prasad granted liberty to the Centre and Central Consumer Protection Authority to file their response before the single judge to pleas challenging the guidelines and directed that the matter be listed for consideration on August 31.
Wed, Jul 20, 2022
Importantly, the Court also clarified that the Service Charge cannot be levied on any takeaway orders.
Tue, Jul 19, 2022
Tea, water cheaper in premium train. IRCTC removed service charge. Railway Ministry issued circular Know full details from Ambarish Pandey.
Zee Business had earlier flagged the concerns of consumers, prompting the government to intervene.
Sat, Jul 09, 2022
At present, the maximum number of cases are from Delhi (18) have been registered with National Consumer Helpline regarding service charge, a Zee Business report said.
Fri, Jul 08, 2022
The effect of Zee Business campaign is now visible. On July 4, the government had issued guidelines which stated that the service charge is completely illegal. The restaurants have now come against the decision of the government. The hotel and restaurant industry says that these rules are being forcibly imposed on them. NRAI says that this decision of the government will harm the business of restaurant and hotel industry. Why are restaurants getting upset over 'No Service Charge'? Watch this special report of Aapki Khabar Aapka Fayda.
Tue, Jul 05, 2022
The Government has released the Service charge guidelines. Customers may file a complaint if a service charge is added to the bill
The impact of Zee Business Campaign is now visible. CCPA on Monday issued guidelines regarding the service charges in bills put by hotels and restaurants. With the guidelines, the government clarified that the service charge is completely illegal in India. Now hotels/restaurants shall not add service charge in the food bill. No hotel or restaurant shall force a consumer to pay service charge and shall clearly inform the consumer that service charge is voluntary, optional and at consumer’s discretion. If any hotel or restaurant forcefully demands service charge from its customers, then action will be taken against it. Watch this special report of Aapki Khabar Aapka Fayda.
In a big relief for consumers, no hotels or restaurants can add service charges automatically or by default in the food bill.
Big impact of Zee Business campaign ! Hotels, restaurants will not be able to add service charge to the bill of their own. Government orders action on forcibly collecting Service Charge. Must watch this video.
Mon, Jul 04, 2022
Amid rising consumer complaints, the Central Consumer Protection Authority (CCPA) on Monday issued guidelines regarding the service charges in bills put by hotels and restaurants. With the guidelines, the government clarified that the service charge is completely illegal in India. The impact of the campaign is now visible. Watch India 360 to know full details from Ambarish Pandey.
CCPA Service Charge Guidelines: CCPA on Monday issued guidelines regarding the service charges in bills put by hotels and restaurants. With the guidelines, the government clarified that the service charge is completely illegal in India. Zee Business Ambarish Pandey's report.
Illegal to collect service charge from customers: CCPA. Action will be taken on forcibly collecting the charge. Know full news from Ambarish Pandey.
Fri, Jun 03, 2022
Zee Business campaign brought big impact. Government became strict on service charge in hotels and restaurants. Now your restaurant food will be cheaper? What is the statement of Hotel Association? Know what was the campaign and how has the effect been from Ashish Chaturvedi. ️
Thu, Jun 02, 2022
Hotel-Restaurant Service Charge: The Ministry of Consumer Affairs, Food & Public Distribution on Thursday said the DoCA will soon come up with a robust framework to ensure strict compliance by the stakeholders with regard to service charges levied by restaurants and hotels.
In restaurants across the country, customers are asked to add service charge to the food bill. The Department of Consumer Affairs of the Central Government (DOCA) in a meeting held today with the National Restaurant Association of India (NRAI), has asked not to collect service charge. The government said that taking service charge forcibly is an Unfair Trade Practice on which NRAI argued and said that the government should not get involved in the service charge case. Watch this special report of Aapki Khabar Aapka Fayda.
Tue, May 24, 2022
If service charge is asked from the customer along with the food and drink bill in any restaurant across the country, then it is at the discretion of the customer whether he should pay the service charge or not. If the restaurant owner takes a service charge without the consent of the customer, then it is illegal. The customer is not bound to pay the service charge. Now the customer can clearly refuse to pay the service charge in the restaurant. The Department of Consumer Affairs (DoCA) has convened a meeting with the National Restaurant Association of India (NRAI) on June 2 regarding the service charge levied by the restaurant. This decision has been taken after taking cognizance of several media reports after receiving several complaints on the National Consumer Helpline. How did the issue of service charge arise? Watch this special report of Aapki Khabar Aapka Fayda.
Mon, Aug 12, 2019
In this segment of Aapki Khabar Aapka Fayada, Know about unfair trade practices by hotels. To know more watch the video.
Thu, Aug 08, 2019
After IRCTC extended service charge exemption on online tickets, it can once again apply service charge on online tickets, says sources. Watch full video to know more.
Tue, Jan 30, 2018
IRCTC sold around 209 million tickets via online platform in FY17 which saw an increase of 5% from 199 million tickets sold in the previous fiscal.
Wed, Jul 19, 2017
CR Chaudhary, Minister of State Ministry of Consumer Affairs, Food and Public Distribution, in a written reply to Lok Sabha said, "As per these guidelines, the bill presented to the customer may clearly display that service charge is voluntary, and the service charge column of the bill may be left blank for the customer to fill up before making payment."
Fri, Jul 07, 2017
Post demonetisation, Railway Ministry had announced withdrawal of service charge on online booking of tickets for the tickets booked from November 23, 2016 to March 31, 2017.
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