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Central Consumer Protection Authority (CCPA)

Ola Electric faces major setback as CCPA launches consumer complaint investigation

Ola Electric faces major setback as CCPA launches consumer complaint investigation

Thu, Nov 14, 2024

The Central Consumer Protection Authority (CCPA) has launched a detailed investigation into Ola Electric following consumer complaints, challenging the company's claim of resolving 99.10% of issues. Regulatory action could impact Ola's reputation.

CCPA slaps Rs 54.6 lakh fine on 48 coaching centres, issues new norms to curb misleading ads

CCPA slaps Rs 54.6 lakh fine on 48 coaching centres, issues new norms to curb misleading ads

Wed, Nov 13, 2024

The Central Consumer Protection Authority (CCPA) has slapped a fine of Rs 54.6 lakh on 18 coaching institutes for misleading advertisements and issued comprehensive guidelines to address malpractices in the coaching sector.

Misleading ads by coaching centres under lens; CCPA imposes Rs 64 lakh penalty

Misleading ads by coaching centres under lens; CCPA imposes Rs 64 lakh penalty

Wed, Nov 13, 2024

The CCPA has imposed a fine of Rs 64 lakh on coaching centres that were found violating fair advertising practices.

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Clearly alert consumers about warranty, follow global practices: CCPA to electronics manufacturing firms

Clearly alert consumers about warranty, follow global practices: CCPA to electronics manufacturing firms

Sat, Jun 22, 2024

In a meeting with electronic appliance manufacturing companies, the Central Consumer Protection Authority (CCPA), under the Department of Consumer Affairs, said it should not be the case that consumers come to know about the details of the warranty after she/he has purchased the product.

CCPA seeks public comments on draft guidelines to prevent misleading advertisements by coaching institutes

CCPA seeks public comments on draft guidelines to prevent misleading advertisements by coaching institutes

Fri, Feb 16, 2024

CCPA has prepared draft guidelines after extensive consultation with all stakeholders, including coaching institutes, law firms, the government, and voluntary consumer organisations, according to an official statement.

Centre finalises easy template for online filing of consumer complaints

Centre finalises easy template for online filing of consumer complaints

Sat, Dec 03, 2022

Consumer Affairs Secretary Rohit Kumar Singh said: "...The template will be very soon deployed and proliferated in the system and thereby commissions may expect a rise in number of cases being filed through e-daakhil throughout the country."

Protecting consumer interest: Govt may issue guidelines to curb fake reviews online – Check details

Protecting consumer interest: Govt may issue guidelines to curb fake reviews online – Check details

Fri, Nov 18, 2022

A fake review can be defined as a positive, neutral or negative review that is not an actual consumer's honest and impartial opinion or that does not reflect a consumer's genuine experience of a product, service or business.

Guidelines for social media influencers in 10 days; fine up to Rs 50 lakh for violating norms, says CCPA

Guidelines for social media influencers in 10 days; fine up to Rs 50 lakh for violating norms, says CCPA

Wed, Sep 07, 2022

Guidelines for social media influencers: In a major development, the government is set to come up with guidelines on social media influencers, including celebrities, soon

Service charge on food bills: No relief for customers from Delhi HC - details

Service charge on food bills: No relief for customers from Delhi HC - details

Thu, Aug 18, 2022

A division bench of Chief Justice Satish Chandra Sharma and Justice Subramonium Prasad granted liberty to the Centre and Central Consumer Protection Authority to file their response before the single judge to pleas challenging the guidelines and directed that the matter be listed for consideration on August 31.

CCPA penalises Flipkart: ecommerce company fined Rs 1 lakh lakh for this reason

CCPA penalises Flipkart: ecommerce company fined Rs 1 lakh lakh for this reason

Wed, Aug 17, 2022

Flipkart vs CCPA The Central Consumer Protection Authority (CCPA) has penalised e-commerce company Flipkart for selling substandard products.

EV fire: Government says safety paramount, experts on the job

EV fire: Government says safety paramount, experts on the job

Fri, Aug 05, 2022

The drop in EV two-wheeler sales, according to industry experts, is due to the fear among consumers regarding the safety of EV two-wheelers.

E-commerce giant Amazon fined for selling sub-standard pressure cookers

E-commerce giant Amazon fined for selling sub-standard pressure cookers

Fri, Aug 05, 2022

The CCPA had initiated suo-moto action against e-commerce platforms for sale of domestic pressure cookers in violation of compulsory standards.

Why consumer rights are important? All about India's Consumer Protection Act

Why consumer rights are important? All about India's Consumer Protection Act

Wed, Jul 20, 2022

If any party is not satisfied by the order of CCPA then they can go to the National Commission within a period of thirty days from the date of receipt of such order to file an appeal.

Delhi High Court stays guidelines prohibiting restaurants from levying service charge on food bill

Delhi High Court stays guidelines prohibiting restaurants from levying service charge on food bill

Wed, Jul 20, 2022

Importantly, the Court also clarified that the Service Charge cannot be levied on any takeaway orders.

Exclusive: Govt mulls guidelines to companies for expanding after sales service

Exclusive: Govt mulls guidelines to companies for expanding after sales service

Wed, Jul 13, 2022

The government could soon release right to repair guidelines to push the companies to expand their ambit of after sales services for electronic products.

Service charge on food bills: Govt asks states to implement CCPA guidelines in letter & spirit; eateries say may resort to price hike

Service charge on food bills: Govt asks states to implement CCPA guidelines in letter & spirit; eateries say may resort to price hike

Fri, Jul 08, 2022

After the CCPA (Central Consumer Protection Authority) issued guidelines for hotels and restaurants barring them from levying service charges on food bills by default, eateries may resort to price hike.

CCPA issues guidelines on service charges by hotels, restaurant; charging to be illegal

CCPA issues guidelines on service charges by hotels, restaurant; charging to be illegal

Mon, Jul 04, 2022

CCPA Service Charge Guidelines: CCPA on Monday issued guidelines regarding the service charges in bills put by hotels and restaurants. With the guidelines, the government clarified that the service charge is completely illegal in India. Zee Business Ambarish Pandey's report.

CCPA issues new guidelines for advertisements, bans surrogate ads

CCPA issues new guidelines for advertisements, bans surrogate ads

Fri, Jun 10, 2022

CCPA has issued new guidelines for advertisements on 10 June 2022. What is the guideline? And which ads would be considered deceptive? Zee Business' Ambarish Pandey reports.

CCPA issues notices to Ola, Uber for unfair trade practices

CCPA issues notices to Ola, Uber for unfair trade practices

Fri, May 20, 2022

"We have issued notices to both Ola and Uber. Most of the consumer complaints received in the last one year are related to the deficiency in services and other unfair trade practices," CCPA Chief Commissioner Nidhi Khare told PTI.

Government to meet cab aggregators on Tuesday over issues related to pricing, services

Government to meet cab aggregators on Tuesday over issues related to pricing, services

Mon, May 09, 2022

Following a surge in customer complaints against cab aggregators, the Consumer Protection Regulator CCPA on Monday announced a meeting with all cab aggregators.

Misleading advertisements: Rs 10 lakh penalty imposed on Sensodyne toothpaste

Misleading advertisements: Rs 10 lakh penalty imposed on Sensodyne toothpaste

Tue, Mar 22, 2022

CCPA has ordered discontinuation of certain misleading advertisements of Sensodyne toothpaste within seven days and imposed a penalty of Rs 10 lakh on the manufacturer.

Etailers should display details of sellers clearly on their platform: CCPA

Etailers should display details of sellers clearly on their platform: CCPA

Tue, Oct 12, 2021

According to an advisory issued by the Central Consumer Protection Authority (CCPA), etailers should display details of sellers like their name as well as address and contact information of the grievance officer in a clear and accessible manner in the interest of consumers.

Centre to issue advisory against service charge on food bills

Centre to issue advisory against service charge on food bills

Fri, Apr 14, 2017

"Our Department's view is that imposing service charge is an unfair trade practice and consumers need not pay," Paswan had said in January.

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