Indian Railways Luggage Rule: Rules to claim compensation if your luggage is stolen from train or railway station mission operation amanat

Indian Railways Luggage Rule: If your luggage is stolen from a running train or at the railway station, there is a set of rules that passengers should follow to claim compensation. As per the rule, the Indian Railways is liable to compensate passengers for stolen luggage after determining the value of the lost luggage.

How to lodge complaint if luggage is stolen from train, railway station 

A passenger can approach train conductors, coach attendants, guards, or GRP escorts in the case of luggage theft, robbery, or dacoits in running trains, according to information available on the Indian Railways' website. They will provide you with the FIR Forms, which you should be filled properly and submit to them.

The police station will then receive the complaint and take the zappropriate action.

The traveler doesn't have to stop traveling to report a crime to the police. The passenger may also go to the RPF Assistance Posts located in major railway stations for filing the complaint.

Luggage Limit in Trains

The monetary liability of the railways is only restricted to Rs 100 per kg in cases where the amount of the luggage booked has not been stated in advance by the consignor and the prescribing percentage charge has not been paid.

However, if the consignor has paid percentage fees in addition to declaring the value of the consignment, he will be eligible to receive the claimed amount as long as it doesn't exceed the reported worth of the luggage at the time of booking.

The passenger can ask the luggage reservation office how to pay the percentage charge.

Operation Amanat

The Railway Protection Force has started a campaign under Operation Amanat to make it simpler for travelers to retrieve their misplaced luggage.

RPF staff from the relevant Divisions upload the information on lost bags along with images on the website of their railway zones, https://wr.indianrailways.gov.in/.

By locating their luggage on the website, passengers can collect their luggage from the railway station.

The Lost Property Office centres at stations allow passengers to determine whether their luggage, which went missing or was lost in railway premises or trains, is still available.

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