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Call Drops

Crackdown on call drops: TRAI directs telecom firms to submit service quality reports for each State, union territory

Crackdown on call drops: TRAI directs telecom firms to submit service quality reports for each State, union territory

Sat, Feb 25, 2023

Last week, the Telecom Regulatory Authority of India (Trai) held a review meeting on call drops with telcos where it made it clear that players will have to report call drop and outage data at state level too.

DoT Directs TRAI To Introduce Strict Service Quality Norms

DoT Directs TRAI To Introduce Strict Service Quality Norms

Fri, Feb 17, 2023

The Department of Telecommunications has asked sector regulator TRAI to make the quality of service norms stricter in order to curb call drops and improve call quality.

Govt May Launch First-Ever 5G Service Quality Test Soon

Govt May Launch First-Ever 5G Service Quality Test Soon

Wed, Jan 25, 2023

Jolted into action by increasing reports of call drops and poor audio connectivity from 5G users across circles, the Department (DoT) may soon of Telecommunications launch an independent quality of service (QoS) test for 5G.

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DoT To Discuss Issues Related To Quality of Services With Mobile Operators

DoT To Discuss Issues Related To Quality of Services With Mobile Operators

Wed, Dec 28, 2022

Are you also troubled by call drops and slow internet speed? You can get rid of it soon. The government has called a meeting with the telecom companies in this regard. In this meeting, an action plan has been sought from the telecom companies for preparations to deal with call drops and slow internet speed.

Call drop is passe, consumers can't connect calls; Check how Airtel, Vodafone, Jio users face this problem

Call drop is passe, consumers can't connect calls; Check how Airtel, Vodafone, Jio users face this problem

Wed, Dec 19, 2018

The problem of call drop is not new to India, as it still persists even after warnings issued from Telecom Regulatory Authority of India (TRAI), but now consumers are facing difficulty in connecting even calls. This reality also came to fore in one such TRAI survey of local circles.

Big boost for consumers, now even voice mute will count as call drop; Rs 5 lakh penalty

Big boost for consumers, now even voice mute will count as call drop; Rs 5 lakh penalty

Wed, Aug 29, 2018

Last month, the Telecom Regulatory Authority of India (Trai) has reportedly decided to measure call quality on the 4G network in terms of data packets-- a parameter different from benchmarks used to assess call drops on 2G and 3G networks.

Call drops row: What is causing the problem? Telecom Secretary Aruna Sundararajan explains

Call drops row: What is causing the problem? Telecom Secretary Aruna Sundararajan explains

Fri, Mar 16, 2018

Telecom Secretary Aruna Sundararajan in an exclusive talk with Zee Business’s Shiv Prakash Yadav said telecom players must improve the quality of service and end the issue of call drops and slow data speed. Here are the edited excerpts:

COAI seeks talks with TRAI on results of new call drop norms

COAI seeks talks with TRAI on results of new call drop norms

Sun, Nov 26, 2017

The difficulties faced by telcos and outcome of the new stringent Quality of Service (QoS) formula applied should be discussed before results are made public by the regulator, Rajan Mathews, Director General of Cellular Operators' Association of India (COAI), told PTI.

How Jio, Airtel, Vodafone, Idea fare in TRAI Quality of Service survey

How Jio, Airtel, Vodafone, Idea fare in TRAI Quality of Service survey

Wed, Aug 09, 2017

A survey conducted by TRAI in the regions of Karnataka, Delhi and MP showed the Quality of Service of all telcos in India.

50,000 villages don't have mobile network: Govt tells Lok Sabha

50,000 villages don't have mobile network: Govt tells Lok Sabha

Wed, Apr 12, 2017

Replying to a supplementary, the Minister said the problem of call drops has been resolved to a great extent and as per a survey of TRAI, the call drop situation has been improved by 60%.

Call drop way above benchmark; meet with telcos next week: TRAI

Call drop way above benchmark; meet with telcos next week: TRAI

Thu, Dec 08, 2016

According to the current regulations, not more than five calls out of 1,000 can fail at PoIs.

Jio did not receive support from existing operators, Mukesh Ambani alleges

Jio did not receive support from existing operators, Mukesh Ambani alleges

Thu, Dec 01, 2016

KEY HIGHGLIGHTS Jio crossed 50 million customers Jio users using 25 times for data than average Signed up 6 lakh customers daily Free data offer extended up to March 31, 2017

Call drops cannot be completely eradicated: Telecom Minister

Call drops cannot be completely eradicated: Telecom Minister

Fri, Nov 25, 2016

He added that the government and the telecom regulator Trai are taking all possible steps with the help of telecom operators to address the problem of call drop and bring it down within the permissible limit.

New rules on network rollout to reduce call drops: COAI

New rules on network rollout to reduce call drops: COAI

Sun, Nov 20, 2016

Telcos also complained to have shelled out abnormally high prices for RoW and face different levies.

Trai to issue notice to warring telecom companies over call failures

Trai to issue notice to warring telecom companies over call failures

Mon, Sep 26, 2016

As row between incumbents like Airtel and new entrant Reliance Jio escalated, telecom regulator Trai on Monday stepped in and said it will slap show cause notices on operators for call drops that are far exceeding the norm.

Reliance Jio versus rivals: When will the saga end?

Reliance Jio versus rivals: When will the saga end?

Sun, Sep 18, 2016

"Led by POI congestion, the benefits of superior voice technology have also been denied to Indian customers despite RJIOs state-of-art-network roll-out," it said in the statement.

Jio says Airtel gesture welcome, but won't address call drops

Jio says Airtel gesture welcome, but won't address call drops

Sun, Sep 18, 2016

"Based on the current traffic flow between the two networks, the proposed augmentation by Airtel would still only suffice for less than one-fourth of the required interconnection capacity," a Jio statement said.

DoT says TRAI can impose penalty of up to Rs 10 crore, no imprisonment

DoT says TRAI can impose penalty of up to Rs 10 crore, no imprisonment

Thu, Aug 18, 2016

Trai had approached telcom ministry asking for an increase in its power to penalise errant. It had also asked for powers to pass orders of imprisonment of up to two year to those violating any regulatory framework.

Manoj Sinha meets CEOs of telecom companies; discusses call drop issue

Manoj Sinha meets CEOs of telecom companies; discusses call drop issue

Mon, Jul 25, 2016

The minister has given a target of installing 60,000 BTS within 100 days.

Telecom Minister Manoj Sinha to hold his first meeting with telecos CEOs today

Telecom Minister Manoj Sinha to hold his first meeting with telecos CEOs today

Mon, Jul 25, 2016

The telecom industry agreed to make an investment of Rs 12000 crore on network and set up of towers in the residential areas in Delhi.

Except Airtel, all telecom companies fail call drop test in Ahmedabad: Trai

Except Airtel, all telecom companies fail call drop test in Ahmedabad: Trai

Mon, Jun 27, 2016

The regulator also found few operators using alleged call drop masking technology in Lucknow.

Submit plan for 100 days on call drops issue: Telecom Secy to companies

Submit plan for 100 days on call drops issue: Telecom Secy to companies

Fri, Jun 10, 2016

According to the tests by Trai in Hyderabad, customers on Anil Ambani-led Reliance Communications network faced maximum call drops.

Call Drops: Telecoms lose face in Hyderabad

Call Drops: Telecoms lose face in Hyderabad

Wed, Jun 08, 2016

TRAI’s call drop test in Hyderabad showed that customers on Anil Ambani-led Reliance Communications network faced maximum call drops.

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