SBI Doorstep Banking: Know the features, eligibility, service charges and STEPS to register

Since the outbreak of the coronavirus pandemic every step is being taken to ensure that all the important facilities are being provided to the people at the comfort of their home.

Similarly, several banks of the country are also providing doorstep banking facility to their customers using which they can avail most of the important banking facilities.

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The State Bank of India (SBI) is also providing doorstep banking services to its customers. The bank is offering three types of services including Pick-Up Services, Delivery Services, and Other Services.

Among the pick-up services are cheques/drafts/pay orders, new cheque book requisition slips, IT challan, and standing instructions request. Delivery services include drafts/pay orders, term deposit receipts, account statement, TDS/Form-16 Certificate, and gift card. While other services include cash withdrawal and digital life certificate for pensioners.

Salient Features:

1. Registration is done at the Home Branch.

2. Requests for Doorstep Banking Services should be made only at the Home Branch till such time development at Contact Centre is completed.

3. The amount of cash withdrawal and cash deposit is restricted to Rs 20,000/-per transaction per day.

4. Service charges per visit for Non-financial transactions is Rs 60/+GST and Rs100+GST for financial transactions.

5. Withdrawal will be permitted using cheque / withdrawal form with Passbook.

6. The delivery would be completed on best effort basis but not later than T+1 working day (holidays excluded).

Eligibility:

1. Senior Citizens of more than 70 years of age and differently abled or infirm Persons (Having medically certified chronic illness or disability) including those who are visually impaired.

2. Fully KYC compliant account holders.

3. Valid Mobile Number should be registered with the account.

4. Single account holders and Joint Account Holders with Either or Survivor/ Former or Survivor.

Not available for:

Accounts operated jointly, minor accounts, accounts of non-personal nature, customers having registered address within a radius of 5 KMs from the Home Branch.

Service Charges: Doorstep Banking Services would be provided to customers on chargeable basis, the present rates being as follows:

Financial/ Non-Financial Services: Rs 75/- + GST

Calls made to Call Centre for enquiry purpose (where Agent for service delivery is not required)- No Charge

How to register in Doorstep Banking App?

Step 1: Download the Doorstep Banking app from app store for iOS and play store for Android.

Step 2: Provide mobile number to register.

Step 3: OTP will be generated from System and sent to your mobile.

Step 4: Enter OTP in DSB App.

Step 5: On confirmation, provide your name and Email (optional) Password (PIN) and accept the terms and conditions.

Step 6: On registration, DSB system sends welcome SMS.

Step 7: Login in APP with PIN for entering additional information.

Step 8: Select Add address option and enters address details. More than one address can also be added and stored in DSB App. You can add, edit or delete address any time.

SBI Doorstep Banking Services can be accessed through Mobile App, Web Portal and Call Centre.