Indian Railways: Dial this helpline number for any query while travelling in train

Passengers on Indian Railways would find it much simpler to travel with just one number to handle all of their inquiries and complaints. Instead of dialling many helplines for various sorts of concerns or services, passengers may now obtain answers to all of their questions by calling a single helpline number, "139."

Passengers may also visit the official website -- railmadad@rb.railnet.gov.in for any assistance while travelling. For instance, medical assistance. Rail Madad application may also be reached through UMANG app.

To facilitate the prompt resolution of customers' questions and complaints while they are travelling, the Railways have combined all of its helplines under the one number "139," with the exception of the "182" services. The helpline for assistance with thefts and other criminal occurrences is "182."

Here are the services provided:

-Train Complaint

The service provides citizens to lodge a complaint or give suggestions for selected incident dates (current date or past four dates). A passenger can mention the train number followed by the Unreserved Ticketing System (UTS) number or PNR number followed by the incident date to lodge a complaint.

-Station Complaint

The service provides citizens to lodge a station-related complaint or suggestion for the selected incident date (current date or past four dates).

-Track your complaint

The service provides citizens to track their lodged complaints related to the Train or Station by providing the reference number.

-Freight/Parcel Inquiry

The service allows citizens to lodge an inquiry/complaint related to Freight/Parcel inquiry for a selected incident date within 30 days from the date of the incident.