Zomato introduces first-responders training for 3 lakh delivery partners across India

Food delivery platform Zomato has announced a first-responder training program initiative for its over three lakh fleet of delivery partners across India. Under this industry-first initiative, it aims at enabling the delivery partners to learn the nuances of medical first-aid & CPR (Cardiopulmonary Resuscitation) through professional and certified training programs. 

As part of this initiative, Zomato has already created over 5,000 first-response emergency heroes within the fleet across Delhi-NCR, Mumbai, Bangalore, Hyderabad and Pune. Ensuring a widespread and impactful implementation of this life-saving program, Zomato is looking at expanding this training program to delivery partners across the country. 

Commenting on the initiative, Rakesh Ranjan, CEO, Food Delivery, Zomato says, “In line with our commitment and ongoing effort of empowering delivery partners, we are delighted to announce our first-responders training program. As part of the initiative, over the last 3 months, 5,000+ of our delivery partners have already received professional first-responder training to help with any emergency they might come across – including first-aid, BLS, CPRs. We remain focused on exploring innovative ways of ensuring the well-being of both delivery professionals and the communities they serve”.

Each delivery partner undergoing this training is provided with a comprehensive first-aid kit to carry with them. This kit ensures that Zomato's delivery partners are not just facilitating food deliveries but are also capable of providing immediate medical support to their peers, customers, and the wider community, thereby helping them make a positive difference in emergency situations.