Public grievances against govt organisations soar in last 3 years

The total number of grievances in respect of organisations with the government has signicantly increased over the last three years. In the current year till August 5 the grievances received amount to 6.09 lakh.

The number of public grievances in 2015 was as much as 8.79 lakh and in 2014 was was 2.70 lakh.

The grievances were received on Centralized Public Grievance Redressal and Monitoring System (CPGRAMS).

The reason for the increase according to Dr Jitendra Singh, Minister of State (MoS), PMO,Personnel, Public Grievances & Pensions, Atomic Energy and Space, is due to a number of citizen friendly measures taken by the Government particularly integration of PMO Public Grievances Redress Mechanism with CPGRAMS.

He further added, “The periodic review of grievances through Pro-active Governance and Timely Implementation (PRAGATI) platform by the Prime Minister, regular review meetings for monitoring pendency of grievances by the Department of Administrative Reforms and Public Grievances (DARPG) and also higher expectations of the citizens from the Government.”

“Instructions have been issued by the DARPG to Secretaries of all the Ministries/Departments to accord top level priority to the redress of grievances by including monitoring of grievance pendency as an agenda item in review meetings in their Ministries/Departments and to make it clear to all concerned dealing with public grievances that unwarranted delays in redressing grievances would be viewed seriously,” he said.

Some of the other important steps taken by the DARPG for expeditious and effective disposal of public grievances include a Grievance Analysis Study of the top 20 grievance receiving

Ministries/Departments/Organisations for identifying the major grievances, root cause analysis and systemic reforms for reducing the grievances and regular review meetings in the DARPG for monitoring the pendency of public grievances.