Maharaja Makeover! Air India flyers to get all flight-related information on one call: Report

India's largest air passenger carrier, Air India is planning to develop a system, which will provide all information to its customers on just one call, according to a report by Hindi daily Navbharat Times. The airline is trying to adopt a model which can note down the likes and dislikes of passengers who have flown for more than once with Air India. Besides, the airlines will also provide chat-bots service to its customers who use the internet. The service will help out tech savy customers to get any information without making them talk to any Air India personnel.

As per the report, the new service will let the customers fly with no worries and ensure the communication of messages in case of emergencies. The airline is planning to roll out the new service from September- October this year and it will help the PSU get rid off its so-called "government services" image.

According to the officials of Air India, the airline does not hold the data of its customers as 80% of the bookings are done via agents. Many times, it becomes difficult to communicate to the customers in case of emergencies due to lack of data. However, now if passengers agree to provide their data to the airline, Air India will keep a note about their likes and dislikes with the help of a database. Even if mobile connections of passengers travelling to foreign countries stop working, the airline will communicate through WhatsApp and emails to its customers. 

The customer care center of Air India is operational but holds a capacity to answer 10,000 to 12,000 people at once. However, more than 26,000 people make calls to seek help. The PSU is going through a tough financial situation as most of the employees are retiring on a regular basis. The company is closing down its regional centers to curb the costs.