Indian Railways served stale food? Duronto rider lodges complaint, but there is a catch

Indian Railways announced with much fanfare that it has made a huge effort to ensure only quality food is served to passengers. However, there are still some problems as may well be clear from this Duronto Express case. IRCTC has ordered an inquiry against the passenger's complaint about the quality of food served on board. A passenger of the 12246 Yeswantpur-Howrah Duronto Express have lodged a complaint against the food that was served to him in the train. However, there is a problem - Railways has indicated a problem in the case.

Looking to show that all was well with food on the train, IRCTC Group General Manager (east zone) Debasish Chanda said that another 23 passengers travelling by the same Indian Railways train had also tweeted about the quality of food. And these tweets stated that the quality and taste of the food served to them was good.

"The gentleman may not have liked the taste, but the food served to him was definitely not stale," Chanda said. He also added that an inquiry was ordered immediately after the complaint was lodged on Monday.

According to IRCTC officials, the passenger who lodged the complaint usually travels in a higher class. But due to the unavailability of confirmed ticket in the air-conditioned coaches, he had to travel by the sleeper class. 

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In the context of the complaint, the officials said that the passenger might not have liked the taste of the food that was served to him in the sleeper class.