Central government pensioner? Ministry provides big relief with this move

In what will come as a big relief for Central government pensioners, the government has announced a big step that will go a long way in improving the situation they are in. According to a statement issued on Thursday by the Personnel Ministry, a call centre has been set up for redressal of grievances of central government pensioners. This is an integrated grievance cell and call centre for pensioners and it has been set up by the Department of Pension and Pensioners Welfare..

The call centre was inaugurated by Union Minister Jitendra Singh who thereafter said, "In addition to resolving grievances of the pensioners, it will help in value addition to the whole process, as the pensioners will gradually provide inputs and suggestions in the form of feedback that will help the government in the long run."

This call centre facility has been created primarily for the retired officials of central government. "This facility will further be expanded keeping in view the volume of call traffic received through the system. The objective is to promote ease of registering grievance and resolution of the same as a measure of good governance," the minister said. 

Not just that, the minister said the call centre will also act as pressure on the departments to resolve the problems of the pensioners.

"This is one of the big announcements of the department in the first 100 days of the government with an objective to make life easy for our pensioners," the Minister of State for Personnel, Public Grievances and Pensions said. Singh concluded by saying that the Centre will play a productive role in the future.