Vodafone Idea users’ alert! Did you face internet data, calling issues? Why it happened - Know reason

Are you Vodafone Idea user? Faced connectivity issues in internet and calling? Here is something important you should know.  Many Vodafone Idea Ltd (VIL) subscribers on Tuesday reported issues related to network connectivity, which the company claimed was resolved in a short period of time.

Network outage: Complaints

According to the Down Detector, which tracks network outage of apps and mobile networks, there was a sudden spike in complaints from different locations at around 1120 hours. Over 50 per cent of complaints were pertaining to poor data services. Some users said they faced a complete network outage in their respective areas.

Complaints from these areas

Most of the complaints were from Delhi, Mumbai, Bengaluru, Chennai, Jaipur, Pune, Ernakulam and Gurugram.

Why it happened?

Responding to the problem, the telecom company claimed that the issue has been resolved.

"VIL team has been working tirelessly to manage the NW (network) during these challenging times. An issue during an installation process resulted in a short disruption of services which were restored promptly," the company's spokesperson said.

Work from home: Surge in data usage

According to industry bodies, there has been around 30 per cent surge in data usage due to work-from-home amid the lockdown while officials in the DoT said the rise has been about 10-15 per cent.