Axis Bank Customers Alert! Important message for you

Axis Bank, country's third largest private sector bank is all set to make banking conversational by enabling secured communication over WhatsApp. As per the information, Karix Mobile, a wholly owned subsidiary of Tanla Platforms, CPaaS provider, has announced the deployment of a conversational banking solution- WhatsApp Business- for, Axis Bank. 

Axis Bank customers will now be able to start a WhatsApp chat with the bank using the solution to conduct frequent banking activities on the go. 

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Through this solution, customers will be able to avail a gamut of financial services - both transactional and informational - such as checking account balance, checking of credit card bill amount, knowing nearest branch or ATM location, among others. 

Customers can get started with WhatsApp banking with ease either by giving a missed call, sending an SMS or subscribing to receive WhatsApp messages via the numbers provided on the bank website.

All communication on the WhatsApp account is encrypted end-to-end and all sensitive information is safe and secure. The solution adds to the convenience in banking and brings ease of use to customers leading to higher Customer Satisfaction Scores and Net Promoter Score for the bank.

Sameer Shetty, Executive Vice President and Head - Digital Banking, Axis Bank, said, "Our objective is to re-define the role we can play in the life of our customers, by elevating digital banking to new domains of customer engagement. This technology will not only enhance customer experience but also provide a seamless and personalized experience to all our customers, as well as non-customers.''