On Whatsapp, Hero MotoCorp expands Digital outreach, enhances customer service

Building on its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has launched a comprehensive range of sales and aftersales services on the messaging app – WhatsApp. Hero MotoCorp customers will now be able to avail a host of services from an easy-to interact menu-based chatbot that can be accessed 24*7 on the messaging platform. 

Hero Motocorp is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement.

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Commenting on the new accessibility feature, Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said that, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”

To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367796950 from their mobile device. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature.

Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities:

1)      Service booking and post-service feedback
2)      Real-time status check of the vehicle under repair
3)      Locating nearest workshop and showroom
4)      Self-Job-card initiation
5)      Vehicle enquiry and bookings
6)      Service and maintenance schedule
7)      Digital Sales and service invoice copy
8)      Information on New models, TVCs, Goodlife program, Hero app, Safety tips, and Maintenance videos