EasyJet offloads passenger as another flyers seat was broken

A 20-year-old student has been kicked off her flight from Stanstead to Cagliari, Sardinia by EasyJet after seat broke and another passenger moved to her seat. For £283, Ellen Marandola had booked tickets to the Italian island on Friday August 3, as reported by express.co.uk.
 
However, at the gate, she was stopped and was told that her seat was broken and she would have to wait. Later, the airline told that the broken seat belonged to some other passenger and that flyer had been shifted to Marandola's seat.
 
According to the report, EasyJet chose to offload Marandola rather than the other one as she was deemed to be the last person to check in to the flight at the airport.
 
Airline staff must ask for volunteers before they can deny someone boarding against their will in such a situation as this, under the European air passengers’ rights rules, cited express.co.uk.

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The airline said that, at the gate, an announcement was made asking for volunteers to be offloaded. Marandola, however, said that she was not aware of such a call. She even said that the airline did not even discuss the matter with her before offloading her, although Easyjet denies the statement.