Paytm Payments Bank Ltd. (PPBL) has been the centre of a recent order by the Reserve Bank of India (RBI), which directed the business to stop accepting deposits or top-ups in any customer's accounts, including wallets and FASTags, after March 15, 2024.
Consequently, Paytm Payments Bank Ltd. (PPBL) was removed from the list of approved Fastag suppliers by the National Highway Authority of India (NHAI).
So, in order to have a functioning FASTag, those using the Paytm FASTag need to to deactivate it first, before obtaining a new one.
Here's how you can deactivate your Paytm FASTag account in six steps—
1) Log in to the Paytm app using your existing credentials.
2) Type ‘FASTag’ in the search bar and then tap on ‘Manage FASTag’ under the ‘Services’ section
3) You will be taken to a screen displaying all the active FASTag accounts linked to your Paytm number
4) Navigate to the bottom of the page and click on ‘Help & Support’
5) Now tap on ‘Need help with non-order related queries?’
6) Choose the ‘I want to close my FASTag’ option, followed by selecting the 'Close FASTag', and follow the rest of the steps.