Flipkart fined: The Central Consumer Protection Authority (CCPA) has penalised e-commerce company Flipkart for selling substandard products. CCPA, the regulatory authority responsible for protecting the rights of consumers from individuals or entities, has slapped a fine of Rs 1 lakh for selling substandard cookers.  

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The domestic e-commerce giant came under the scanner of the CCPA for selling pressure cookers without ISI mark, a standards-compliance mark for industrial products in India.  

The regulatory authority has asked Flipkart to recall 598 pressure cookers for failing to meet the Quality Control Orders. It also directed the ecommerce company to reimburse the customers money within 45 days of passing the order.  

Flipkart has been directed to recall 598 pressure cookers that do not follow Quality Control Orders and reimburse the consumers. 

What is CCPA?

The Consumer Protection Act, 2019 has come into force from 20th July, 2020. As provided in section 10 of the Act, the Central Consumer Protection Authority (CCPA) has been established w.e.f. 24th July, 2020.

The objective of the Central Consumer Protection Authority (CCPA) is to promote, protect and enforce the rights of consumers as a class. It will be empowered to conduct investigations into violation of consumer rights and institute complaints / prosecution, order recall of unsafe goods and services, order discontinuation of unfair trade practices and misleading advertisements, impose penalties on manufacturers/endorsers/publishers of misleading advertisements.