Air India faces service disruptions due to telecom provider issues, apologizes to customers

Air India has announced that its contact centers are currently experiencing technical difficulties, which may affect customers trying to reach their service executives. In a public statement, the airline acknowledged that customers might face intermittent connectivity problems and assured that efforts are underway to resolve the issue.

“We truly appreciate your understanding and patience during this time, and regret any inconvenience caused,” Air India said in its message. The airline has expressed apologies for the disruption and thanked customers for their continued support as they work towards restoring normal service.

Further updates will be provided as the issue is resolved.

Air India faces technical issues at contact centers, apologizes for service disruptions

#CustomerAdvisory

Our contact centres are currently experiencing technical issues and customers may intermittently not be able to reach our executives. While we are working closely with our telecom partners to resolve it, we appreciate your understanding and patience during this…

— Air India (@airindia) October 24, 2024

Air India has informed customers that its contact centers are currently experiencing technical difficulties, leading to intermittent issues with reaching customer service executives. The airline assured passengers that it is working closely with its telecom partners to resolve the situation as quickly as possible.

In a statement, Air India expressed its regret over the inconvenience caused and thanked customers for their patience. "We truly appreciate your understanding and patience during this time, and regret any inconvenience caused," the airline said.

Efforts are ongoing to restore normal service, and Air India will provide updates as the issue is resolved.