Thu, Apr 19, 2018
Following this incident, the US coffee chain apologized on Twitter by saying, “We regret that our practices and training led to the reprehensible outcome at our Philadelphia store.” Further, it added, “We’re taking immediate action to learn from this and be better.” Starbucks CEO Kevin Johnson, who expressed his regret about the incident, reportedly said, “I’ve spent the last few days in Philadelphia with my leadership team listening to the community, learning what we did wrong and the steps we need to take to fix it.”
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