OPPO Self-Help Assistant: Oppo India has introduced the OPPO Self-Help Assistant - a digital service that lets users resolve their smartphone issues without visiting a service centre. According to the company, it is a first-of-a-kind initiative in India and covers all A, F, K, Reno, and Find Series smartphones launched within the last five years. 

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"The programme aligns with the Government of India’s “Right to Repair” framework and is designed to provide customers with comprehensive support and guidance," the company said in a release. 

Commenting on the initiative, Savio D’Souza, Director of Product Communications at Oppo India, said that Indian consumers are very tech-savvy and this portal will help them troubleshoot their Oppo smartphones without visiting a service centre.

“With the Self-Help Assistant, Oppo makes things simpler for consumers; this initiative is about empowering them and enhancing their experience of owning an Oppo device,” he added.

How To Access Oppo Self-Help Assistant 

- Oppo India users can access the Self-Help Assistant by visiting the Oppo website (here's the direct link - https://support.oppo.com/in/simulator/) or app (MyOPPO app > Support Tab > Self-Help Assistant).

- Users will need to select their device from the interface, after which they can choose between the Simulations and Troubleshooting options that are displayed on the left side. 

- Customers can also check the complete Specifications of their device via a button top right.

Under simulations, users can access 400+ settings and functions - including Camera, Memory, Recording, Backup, Wi-Fi & Hotspot - by typing queries into the search box or selecting options from the menu. This section is designed to help users explore and understand the features of their phones via digital step-by-step guides. 

With troubleshooting, users can resolve software issues around data, network, and device support after answering a few questions. In case of unresolved issues, users can input their contact information for a follow-up by an Oppo India Customer Support representative.

In the next phase, Oppo India’s Self-Help Assistant will offer multilingual support and integrate IoT products, continuing to enhance our self-service for an even better experience ahead.