LIC Mitra: LIC ropes in CoRover to offer AI assistance to customers - Check features and other details

LIC Mitra: In a bid to improve LIC Mitra's accuracy, the country's largest insurer has roped in Bengaluru-based startup CoRover. LIC Mitra, which is available on LIC’s website and mobile app, is the conversational AI-powered chatbot that assists LIC customers.

LIC Mitra, developed by CoRover.ai, is powered by technologies such as Artificial Intelligence (AI), Machine Learning(ML) and Natural Language Processing (NLP) to understand and respond to users’ queries in multiple languages. The technology allows users to interact with LIC Mitra even with voice, thus taking the digital transformation to another level.

LIC Mitra allows users to know about LIC products, past premiums paid, upcoming premiums, policy maturity date and much more. Also, it provides answers to insurance-related general queries. To get these details, users only need to enter the insurance policy number and date of birth and the technology takes care of the rest. 

"This is only the first phase of LIC Mitra’s AI virtual assistant. Many more innovations are in the pipeline and will be launched soon,” Ankush Sabharwal, founder, CoRover, said in Tweet.

LIC Mitra enhances LIC’s customer support services by automating real-time responses to customers’ queries. While the best part is that it is available 24x7, it can also contribute to accelerating sales and revenue, help in reducing operational costs, improve efficiency and enhance customer experience. 

Some of the features LIC Mitra can process include product information, wherein users can use LIC Mitra to know about various insurance products, their features and benefits. It also enables users to compare various insurance plans. Existing customers can check the latest status of their policy and get details like premium due date, policy maturity, etc. Customers can also know about their first unpaid premium using LIC Mitra.

In addition to LIC, CoRover also offers chatbot solutions to IRCTC, NPCI, Fastag, RuPay and others.