In line with its reforms for the telecom sector, the Narendra Modi government has taken yet another step to safeguard the interests of Indian telecom consumers travelling abroad and using international roaming cards or global calling cards of foreign operators operating in India.  

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The Department of Telecom (DoT) which works under the Ministry of Communications has revised the terms and conditions regarding the renewal of No Objection Certificate (NOC) for sale/rent of international roaming cards or global calling cards of foreign operators operating in India.    

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“Revised terms & conditions for issue/renewal of NOC for sale/rent of International Roaming SIM Cards/ Global Calling Cards of Foreign Operators in India”. 

The revised terms & conditions have been finalised by DoT after deliberations on the Suo-motu recommendations of the telecom regulator TRAI (Telecom Regulatory Authority of India). 

The recommendation made were on sale/rent of international roaming SIM Cards/ Global Calling Cards of foreign operators in India, the release further said.  

The revised policy mandates the NOC holders to make provision for providing information regarding customer care service, contact details, escalation matrix, itemised bills, information related to tariff plans, services offered, etc.  

Provision has also been made to strengthen billing and consumer grievance redressal mechanism to facilitate time bound resolution of grievance by the NOC holders with provision for Appellate Authority in DOT. 

Further, the revised policy also streamlines the application process/ other procedures for the NOC holders in line with the other licenses/ registrations etc. in the DOT and to facilitate the resolution/ management of the issues of the NOCs holders.