Facebook took action against 41% individual complaints, Instagram resolves 54%

Social media giant Meta's Facebook took action against 41 per cent of complaints it received from users and Instagram against over 54 per cent of grievances raised by users in April 2023, according to the company's latest India Monthly Report.

As per the category-wise information disclosed by Meta, Facebook "actioned on" less than one-fourth grievances of users where they claimed that the content is showing them in partial nudity or in a sexual act.

In the case of Instagram, the platform actioned on less than one-third of users' reports it received for violation of its policy on "content showing me in nudity/partial nudity or in a sexual act".

Meta transparency report shows the other categories of report, on which Facebook action rate was less than a quarter of percentage, included grievances raised by users for "bullying or harassment" (over 17 per cent), "inappropriate or abusive content" (around 18 per cent) and fake profiles (over 23 per cent).

Facebook received a total 8,470 grievances from users and provided tools for users to resolve their issues in 2,225 cases.

"Of the other 6,245 reports where specialized review was needed, we reviewed content as per our policies, and we took action on 1,244 reports in total," Meta said in the report for Facebook.

The category-wise details of action taken on 1,244 additional reports was not disclosed by Facebook.

Facebook on its own acted on over 27.7 million content which it found were violating its community guidelines across 13 policies.

The top three categories on which Facebook took action on its own comprised 21.7 million spam content, 1.6 million content faced action for violating policy around adult nudity and sexual activity and 1.4 million for violent and graphic content. Instagram received 9,676 grievances from users, out of which it acted on 5,255 incidents.

The company provided tools for users to resolve their issues in 3,591 cases.

Instagram provided tools only in around 11 per cent of cases where users reported about their account being hacked, around 30 per cent in cases where users claimed that the content showed them in partial nudity or in a sexual act.

"Of the other 6,085 reports where specialized review was needed, we reviewed content as per our policies, and we took action on 1,664 reports in total," Meta said for action taken by Instagram.

The category or the policy wise details of 1,664 reports were not shared by the company in the report. Instagram on its own acted against over 5.46 million content.

Meta received five orders from Grievances Appellate Committee (GAC) on which it acted. The GAC looks into complaints of users who are not satisfied by the resolution of social media majors.

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