Using Google Pay? Facing payment or transaction issues? Here is what you should do

The central government is taking all the measures required to make India digitalised and the outbreak of coronavirus pandemic has also given a boost to the efforts.

People have started using online payment apps rather than keeping and using cash. But there are instances when due to certain technical glitches or network issues people face some payment or transaction related problems.

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If you use Google Pay then here are some of the points you need to know:

What to do when the bill payment transaction is settled/processing but the payment was not updated?

Step 1: See how long it takes to pay the biller: Find your payment and check the status. If the status says 'Success', you’ll see how many days it might take for the money to reach the biller.

Step 2: Wait, then check your bill status: After the stated number of days, check with your biller to confirm that the money has been paid.

Step 3: Inform customer care if the biller hasn't received the money: Open the payment that you want to report, tap Raise Dispute and follow the steps on the screen.

What if the merchant transaction failed but the payment was not updated?

The issue will be resolved within 3 business days (usually within hours) from the date of payment initiation. The money will be transferred to your bank account during this period. You are advised to check your bank statement to verify the same.

What if the transaction failed but the amount got deducted from the bank account?

If something like this happens then users need to know that banks usually take up to 3 business days to add money back to your account. You are advised to wait for your bank to complete the reversal. Refer to the bank account statement to verify if your transaction has been reversed.