App-based platforms, aggregators changing experience of intercity travel

The travel industry in India has seen a significant transformation in recent years, largely driven by advancements in technology. Real-time tracking, customer experience and data-driven insights among others have played a crucial role in changing the way we travel, which has truly set new standards in mobility and empowered the travel industry.

As India puts in massive investments in highway infrastructure, with buses among the three popular modes of transportation for people, tracking and publishing data on various factors associated with travel is an important step towards building a traveller's confidence in bus travel.

Taking a cue from this, IntrCity SmartBus offers monthly data on punctuality which gives an advantage to travellers to make well-informed decisions about their travel arrangements and mode of transportation. Thus making buses the preferred way of travel.

Manish Rathi, CEO and co-founder, IntrCity SmartBus said, we predict positive feedback from consumers because it's a tool that can lead to both time savings and smarter travel choices. "At IntrCity SmartBus we provide our users with a deep tech-driven ‘customer platform’ where one can book the tickets within a few clicks. By seamlessly integrating meal pre-orders, wake-up alarms, and live bus tracking, the app transforms daily commutes into a well-organized and enjoyable experience," he added. 

With the rise of app-based platforms and aggregators, the way people book and experience intercity travel is evolving. 

Rathi claims that they distinguish themselves through a combination of strategic initiatives and innovative offerings to carve out a niche in the competitive intercity travel sector, which includes Data-Driven Optimization, Technology Integration, Customer-Centric Approach among others. 

IntrCity SmartBuses stay linked to a command centre through 24x7 CCTV cameras. In stored CCTV footage, it stores and scans driver behaviour, fuel in and out, it stores bus speed, etc. "This connection gives us ongoing insights and data monitoring, aiding IntrCity SmartBus in building a deep knowledge of traffic trends, distinguishing between persistent and temporary challenges. This data-driven approach allows us to systematically reevaluate and adjust routes, as it helps IntrCity SmartBus guarantee a seamless and effective journey for all our passengers," he noted while adding that the company is hopeful that in a few years, we will see EV buses significantly improving the standards of intercity travel in India.

The utilisation of technology to monitor timeliness in bus transportation has completely changed how people view and experience bus trips in India. This innovation has established fresh benchmarks for reliability, transparency, and simplicity, ultimately giving a boost to the travel sector and promoting the expansion of sustainable transportation choices.