Swiggy joins hands with device-first risk AI platform SHIELD

Online food delivery platform Swiggy has partnered with SHIELD, a device-first risk AI platform, to enhance its fraud prevention and detection capabilities, according to a press release today, May 20.

SHIELD's Device Intelligence will enable Swiggy to reduce promo abuse and deter fraudulent practices within the Delivery Partner ecosystem.

It will enable Swiggy to reduce promo abuse, including the exploitation of platform discounts, sign-up incentives, referral bonuses and monopolisation of limited-time deals to reduce promo abuse and prevent fraudulent practices within the Delivery Partner's ecosystem.

"Swiggy's vision is to elevate the quality of life of urban consumers by offering unparalleled convenience. Our partnership with SHIELD has enhanced Swiggy's Fraud Prevention and Detection mechanisms through device-first risk intelligence. This has empowered us to focus our resources on genuine users and proactively manage potential abuse on the platform," said Dolly Sureka, vice-president - assurance & business advisory and lead for trust and safety at Swiggy.

Yesterday, May 19, Swiggy Dineout announced an exclusive 50 per cent discount on dining offers on May 20 to encourage voters to cast their vote in fifth phase of Lok Sabha Polls 2024.

On May 17, Swiggy's quick commerce delivery platform Instamart partnered with Earth Fokus, a company offering water-saving solutions, to deliver water aerators to consumers in Bengaluru within 10 minutes.