Startup success depends on how effectively you communicate with customers: Ankit Jain, CEO, MyOperator

Startups hold a lot of potential in generating employment and boost India's economy. Ankit Jain, CEO & Founder MyOperator, in an email interview with Zee Business Online talks about various aspects of startup. 

How advanced levels of communication changing the way startups work?  How are your services helping them?

Innovation in technologies helps startups succeed in their business not only by allowing them to serve customers in innovative ways but also help them by answering queries effectively and in timely manner.

At MyOperator, we are dedicatedly working towards helping all the early-stage startups with our cloud telephony services. We have also built a strong community of 1000+ startups who have been benefited with our solution. With our cloud telephony setup, startups can now easily keep a track record of day to day communications. We've worked closely with startups in smoothing the rough and manual process of tracking their business calls.

How startups should use communication tools to cope up with changing scenario?

Over the years, communication tool has made it easier for startups and SME's to streamline their business operations.

With changing the external environment, customer interaction dynamics have also changed significantly. Your business success depends largely on how effectively you can communicate with your customers.

You should be able to clearly explain your products or services to your target audience. One cannot anticipate when a customer wishes to get in touch with you. Every business needs to be available 24 x 7 and this is where communication tools can power every business

With the help of communication tools, startups can foster their customer relationship which serves as a primary intangible asset for any business in the long run.

Do you think funding is one of the major problems for startups?

I don't believe funding is the major problem for startups. There are many aspects which one has to take care of when starting a business. It ranges from having right product to hiring right talent.

What is your expansion plan and turnover?

We are exponentially expanding our footprints in the international market. Currently, we are serving in 12 countries including US, UK, New Zealand & Middle East apart from India.

Tier-2 cities are another important market for MyOperator. We further expanding in the market across the country.

So far, our revenue turnover is 100% YOY growth & we expect to continue with this number.

 Have you received any funding from VCs?

Currently, we are a bootstrapped venture and is looking forward to a potential investor to invest in an organization.