Oyo announces free insurance up to Rs 10 lakh for guests: Here are the steps to claim it

Oyo Hotels & Homes on Monday announced a first-of-its-kind offering for its customers with complimentary insurance cover for guests as part of the booking price during their stay in OYO properties across India. The company will provide this service to its customers in partnership with ACKO General Insurance. The complimentary insurance package offers Oyo guests insurance coverage upto Rs 10,00,000 for protection against accidental death (coverage upto Rs 10,00,000), baggage loss (coverage upto Rs 10,000), accidental medical expenses (coverage upto Rs 25,000) amongst other benefits like OPD treatment, etc for the entire duration of their stay in  a particular city. 

The benefit will be extended to guests staying at OYO Hotels, OYO Home, OYO Townhouse, Collection O, SilverKey, Capital O and Palette Resorts this insurance, valid for their full period of stay in these properties. The insurance cover will be applicable to bookings made via the OYO App, website, mobile website, direct bookings as well as walk-ins.

How to claim insurance? 

On OYO App/Website: 

- Open your OYO App and go to ‘My Bookings’

- Select the particular stay that you want to claim for from the list of stay

- Click on the ‘Insurance’ option from your stay details page

- Select the type of claim, follow the next few steps, and your claim will be registered with ACKO

On ACKO.com

- Go to www.acko.com & login with your mobile number registered on OYO

- Under the ‘Claims’ section, select OYO Claims which opens your ‘My Account’ page 

- Select the ‘Stay’ filter which opens all your stays

- Select the particular trip, click on the 'Initiate Claim' button below the Policy details section

- Select the type of claim, follow the next few steps, and your claim will be registered with ACKO

Commenting on the unique offering, Gaurav Ajmera, COO, India & South Asia, OYO Hotels & Homes, said, "Customer experience is our utmost priority and we passionately work towards creating a hassle-free and comfortable experience for our guests. With the complimentary insurance offering, we are taking a step forward in this direction. The unique feature which has never been offered before in the Indian hospitality industry, designed in partnership with ACKO, aims to cater to the unexpected, unplanned and isolated situations, that our guests across 300+ cities in the country, that choose OYO as their preferred accommodation  option, could face."