Unable to withdraw, transfer EPF money? Here is what you need to do

A lot of salaried employees have turned towards their provident fund money to sail through the difficult times created by COVID-19. The Employees Provident Fund Organisation (EPFO) allows subscribers to withdraw or transfer their PF money in certain conditions. However, sometimes employees face difficulties in transferring their EPF account.  

This can happen when you switch from the previous organisation to the new organisation or while withdrawing money from their PF account after leaving an organisation. If you have also tried to withdraw or transfer EPF money but were unable to, there are few things you need to do differently. 

Why the process is failing? 

These difficulties can arise due to differences in name, father’s name, date of birth, PAN/Aadhaar details etc mentioned in the EPF account in comparison to what is mentioned in the ID documents.  

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What you need to do? 

If you are facing these issues, you need to visit the EPFO website 'EPF I Grievance Management System'. This platform allows subscribers to file their complaints. This portal can be used by EPF account holders, EPS pensioner and employers. In order to file a complaint, you must keep your Universal Account Number (UAN) handy. You will be required to provide PPO number if you are an EPS pensioner. 

How to file complaint? 

Go to www.epfigms.gov.in and click on 'Register Grievance'. 

Select the capacity/status on the new page to file the complaint (PF member, EPS Pensioner, Employer, Others). The option 'Others' can be selected in case you do not have UAN or PPO number or establishment number of your employer. 

Select the status as 'PF member', enter your UAN and security code. 

Click on 'Get Details’ and your masked personal details which are linked to UAN will be displayed. 

Click on 'Get OTP'. A   

Enter the OTP and click on submit. After the successful verification of your OTP, you will be asked to enter your personal details. 

Select the PF number, upload the required documents and submit.  

Click on 'Add' when a grievance is filed and then submit. Your complaint will be submitted.