To give an optimal claim settlement experience to its customers, SBI General Insurance has introduced the Fastlane Claim Settlement as a value-add service to its motor insurance customers. 

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As a part of this value-add service, customers have the option of getting their small value motor insurance claims settled almost instantly. This will enhance the customer experience with the settlement time reducing to a few minutes.

 

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Speaking on the launch, Atul Deshpande, Head Claims and Digital, SBI General Insurance, said, “We strongly believe that technology and digital solutions can play an integral role in ramping up the customer experience. With Fastlane Claim Settlement, we aim to lower the turn-around time for settling motor vehicle claims, thereby reducing the need for physical inspection, documentation and query management.”

SBI General is a private general insurance company established in 2009. From 17 branches in 2011, it has expanded its presence to over 137 branches pan-India.

The company is currently serving three key customer segments viz. - Retail Segment (catering to Individual and Families), Corporate Segment (catering mid to large size companies) and SME Segment; and are future-ready to serve the growing needs of Indians with new age-processes and services at affordable prices.

As per the information provided by the company, SBI General Insurance closed the financial year 2020-21 with a Gross Written Premium (GWP) of Rs 8312 crore with a growth of 22 percent and net profit of the company grew by 32 percent.