LPG Cylinder charges: NO need to PAY delivery fee, HPCL says; What to do if delivery man or gas distributor insists on payment

If you are an LPG cylinder subscriber with the Hindustan Petroleum Corporation Limited (HPCL), then this is what you must know about the price you pay for the product. All those who have been forced to pay LPG cylinder delivery charges every time it is delivered at their doorstep must not pay anything to the delivery boy from now.    

Why you should not pay LPG cylinder delivery charges 

As per a few media reports, in a Right to Information (RTI) query filed with the HPCL, the company has made it clear that the customers need not pay delivery charges to persons delivering gas cylinders. 

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“Yes, it is the responsibility of the gas distributor to deliver the gas cylinder at the doorstep of the consumer irrespective of the floor location in the building/flats without collecting any additional charge other than the amount mentioned in the bill,” HPCL said in its reply. 

The RTI was filed by Kareem Ansari, a resident of Hyderabad when he was asked to pay extra charges upon the delivery of the gas cylinder. 

HPCL has said that the consumers can refuse to pay extra charges demanded by delivery men. 

There are no rules or instructions to domestic gas distributors to collect an extra amount than the retail selling price indicated on the cash memo of LPG cylinder. 

What to do when you are asked to pay LPG cylinder delivery charges 

In the RTI reply, the company has suggested the consumers to file a complaint with the company against the delivery men or the gas distributor.

A camm made to the HPCL Customercare executive by Zee Business Web Team confirmed this that there are no delivery charges required to be paid on delivery of your LPG cylinder. He said that only payment that is to be made is the amount mentioned on the invoice.