Having problems with your PAN Card? This is the easiest way to solve tough issues

Did you apply for a PAN card and are yet to get one? Did you request for an address change but it is yet to happen? If you are a twitter user, you need not visit a centre or search for a customer care service number to resolve your issues. NSDLeGovernance is handling all possible consumer complaints related to PAN card services through twitter. And, this could be the easiest way to get your problem solved.  

Originally set up as a Depository in 1995, NSDL eGovernance aims to make efficient use of information and communication technologies as a tool for delivering public services and benefits to the society at large. In June 2013, the NSDL demerged its depository and e-Governance businesses. 

It has been highly active in responding to PAN card holder’s queries. In some cases, it might ask you to send details of your complaint on the customer service email id. But they will revert quickly with a solution to your complaint.  

For example, on July 16, a consumer asked the method to change mobile number in PAN card. NSDL eGovernance responded with a link to a page with all the details on making changes to the PAN card.  

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NSDL e-Governance Infrastructure provides services such as online will making for succession planning, PAN card services. UID or Aadhaar card enrollment services, NPS etc to retail customers. 

When a consumer tweeted about delay in correction in Pan Card, NSDLeGovernance responded,.Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing." 

This allows you to reach out to the authorities directly and get your issue resolved.