Digilocker on Whatsapp: Citizens can now access Digilocker services on WhatsApp via MyGov Helpdesk

Digilocker on Whatsapp: The government on Monday announced that citizens of India will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service. This is a major initiative taken by the government to make Government services accessible, inclusive, transparent, and simple. Zee Business Ambrish Pandey's reports.

According to Pandey, the Whatsapp service includes creating and authenticating their Digilocker account, and downloading documents such as PAN card, driving license, and vehicle registration certificate, among others, all on WhatsApp.

Apart from that MyGov Helpdesk, will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.

PAN card
Driving License
CBSE Class X Passing Certificate
Vehicle Registration Certificate (RC)
Insurance Policy - Two Wheeler
Class X Marksheet
Class XII Marksheet
Insurance Policy Document (Life and Non-life available on Digi locker)

According to MyGov, WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515. With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.

Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform. 

With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued till date, the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones. This is in line with the vision of PM Modi to streamline and improve the delivery of public services.