Onsurity launches Claims Tracker to ease reimbursement of health insurance claims

Onsurity, a monthly subscription-led employee healthcare benefits provider, has launched “Claims Tracker” that will help over 10 lakh of its members effortlessly oversee their reimbursement claims in real-time.  

According to IRDAI’s latest annual report, during 2022-23, insurers settled 2.36 crore health insurance claims of which 42 per cent were reimbursement claims. Unlike cashless claims that don’t require the policyholder to pay out of pocket at the hospital, reimbursement claims are like getting a refund for the medical expenses already incurred. The policyholder pays for the treatment upfront, submits the bills to insurance company, who then repays according to the policy coverage.
 
The most significant challenges in filing health insurance claims often revolve around a customer non-centric claims process, where the system may not be designed with the policyholder's needs in mind. The absence of real-time updates on the status of claims exacerbates the issue, leaving policyholders uncertain about the progress of their claim. With the real-time claims tracker, Onsurity plans to remove the lack of information that adds to the emotional and financial burden that policyholders have to deal with. The company is leveraging advanced digital solutions to streamline and simplify the convoluted procedures, and offering its members a more user-friendly and efficient experience. 

Issues addressed by the Claims Tracker feature —

 
Transparency in claims process: It ensures that members have immediate and clear insights into the status and progress of their claims.
 
Efficient and streamlined communication: The feature facilitates efficient and streamlined communication between Onsurity and the customer. 
 
Reduced member inquiries: The real-time claims tracker reduces the need for inquiries by providing policyholders with instant access to the information they seek. This helps save time and effort for customers and streamlines processes and makes the entire journey efficient for both parties.
 
Alignment with customer expectations: The feature offers a modern and customer-centric approach to insurance that meets the demands of tech-savvy policyholders.