Got an issue with your EPF account? Here is how to resolve using WhatsApp helpline

EPFO had recently launched WhatsApp based helpline-cum-grievance redressal mechanism to ensure timely solution of EPF-related issues. The new helpline was introduced under the series of Nirbadh initiatives aimed at ensuring seamless and uninterrupted service delivery to subscribers during COVID-19 pandemic. The WhatsApp helpline is now functional in all the 138 regional offices of EPFO.  

It can be used by any EPF subscriber to file grievance or seek guidance on any queries relating to services provided by EPFO. This can be done by putting a WhatsApp message on the helpline number of the concerned regional office. 

How to use WhatsApp helpline service? 

First of all, you should be aware of the location of your branch office. The WhatsApp helpline has different numbers for different branch offices. Follow these steps to find the regional office: 

Go to www.epndia.gov.in 

Under the tab 'Services', select 'For Employers'. 

Under the 'Services' tab, select 'Establishment Search'. 

A new webpage will open on your screen where details can be searched using part of the establishment's name and/or establishment code number (only 7 digits).  

Enter the details and captcha code in the designated columns and click on 'Search'.  

The address of the office will help you locate the WhatsApp number from the list to resolve your query. You will also get a reply on your WhatsApp number itself, just like how the EPFO replies to complaints on its social media handles. 

The Labour Ministry informed that so far, EPFO has redressed more than 1,64,040 grievances and queries through WhatsApp which has led to decline in registration of grievances/queries on social media like Facebook /Twitter by 30% and on EPFiGMS (EPFO’s online grievance resolution portal) by 16% since the launch of WhatsApp helpline numbers. 

This facility has been given in addition to the various other means of grievance redressal forums of EPFO which include web-based EPFiGMS portal, CPGRAMS, social media pages (Facebook & Twitter) and a dedicated 24x7 call centre.