HDFC Bank has said that some of its services are set to be halted temporarily on July 13 as the private sector lender migrates from its core banking system (CBS) to a newly engineered platform. HDFC Bank - the country's largest lender by market capitalisation (mcap) - has said that the upgrade is aimed at improving its performance, capacity and reliability. 

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The lender plans to enhance the experience for its growing customer base of 9.3 crore individuals and businesses across the country, it said in a press release.

"With this upgrade, HDFC Bank will be one of the largest banks of its size and banking volume in the country to host its Core Banking System on a new-gen platform," it added. 

Here are some of the key details to know:

What are the timings of the scheduled upgrade at HDFC Bank? 

The upgrade will take place during 13.5 hours on July 13, according to the bank: 

  • Start: 3:00 am on Saturday, July 13, 2024
  • End: 4:30 pm on Saturday, July 13, 2024

Which services will be impacted and for how long? 

According to HDFC Bank, the system upgrade will impact its UPI services, which will be unavailable for a total of 240 minutes in two batches on that day: from 3 am to 3:45 am and from 9:30 am to 12:45 pm. 

Which services will remain available on that day?

AVAILABLE SERVICES DETAILS
Net & Mobile Banking UPI: Customers can continue to use the service. However, it will be unavailable from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM on Saturday, 13th July 2024
 
Bill Payments: New billers can be added and existing billers can be viewed
 
Demat, Cards and Loans: Only view services
 
Mutual Funds: Redemptions, Switch, View & Enquiry services, WealthFy reports, Risk profile and manage systematic section
 
All NetBanking & MobileBanking services will not be available from 3:00 AM to 4.30 PM except for a few services mentioned above
Refer to FAQ’s for more details
Cash Withdrawal: Debit and Credit Cards Customers can continue to withdraw cash from any ATM using their HDFC Bank debit card (up to a restricted amount) or credit card– for details, refer to the FAQs link below. The account balance displayed will be as of 7:30 PM on Friday, 12th July 2024
Shop & Pay: Debit Cards, Credit Cards and UPI At stores: Customers can continue to use their HDFC Bank debit card (up to a restricted amount) or credit card on swipe machines.
Online: Customers can make seamless online purchases with their HDFC Bank debit card (up to a restricted amount)  & credit card.
UPI: Customers can continue to use the service. However, it will be unavailable from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM on Saturday, 13th July 2024
 
*Please note that the restricted limit will be a combined limit for ATM Cash withdrawals, in-store transactions, Online transactions, and contactless transactions
Card Management Customers can continue to hotlist their card, reset their PIN and perform other card-related activities.
Merchant Payments Merchants can continue to receive payments via cards, but updates to the account for previous day’s payments will be available post-upgrade completion.
 
Refer to FAQs for more details

Source: HDFC Bank

Why the upgrade?

HDFC Bank has said that the upgrade is aimed at improving its performance, capacity and reliability. 

What should HDFC Bank customers do?

In order to minimise the disruption, HDFC Bank has advised its customers to withdraw sufficient funds before 7:30 pm on Friday, July 12. 

It has also suggested that its customers plan all their fund transfers in advance.

HDFC Bank customers may visit the lender's website or contact its customer service for more details.