ALERT! Important communication for account holders of this bank

Important communication with respect to the SMS Balance Alert Facility with YES BANK

Dear Customer,

Thank you for banking with YES BANK.

At YES BANK, it is our continuous endeavor to provide you with innovative and superlative solutions along with a consistent & superior service experience.

In order to keep you up-to-date on your account, YES BANK has extended SMS alert facility through which you receive all alerts mandated by the regulator.

Apart from these mandatory alerts, YES BANK also provides a subscription based SMS alert facility which enables you to receive additional alerts such as Debit / Credit alerts even for transactions without any threshold, alerts for Salary Credits, account balance alert at frequencies such as Daily/Bi-Weekly/Weekly/Fortnightly, etc.

We would like to inform that we are discontinuing the balance alert facility through SMS with effect from Dec 01, 2022. In case you have subscribed to the SMS Alert package and have been receiving the balance alert through SMS as a part of this package, the same will be discontinued. You will still continue to receive all other SMS alerts basis your existing subscriptions.

You may use our online facilities such as YES Mobile, YES Online, YES Robot, etc through which you can know your balance anytime, anywhere.

You also have the facility to customize the SMS alerts you receive through the YES Online facility and register/modify the SMS alerts subscription by following the below steps:

Step 1 : Log in to YES Online with your Customer ID and Password
Step 2 : Click on "MENU" on the top left hand corner of the page.
Step 3 : Click on "Manage Profile" and then on “Alerts”
Step 4 : Select the account type for which you wish to modify , register , or de-register the alerts.
Step 5 : Select the type of alerts, you want to make changes
Step 6 : Once the alerts are selected click on save

Also, as informed in our earlier communication dated September 12, 2022, we would also like to inform you that the charges for subscription based SMS alerts have been revised from a fixed quarterly fee of Rs. 15 to 25 paise per SMS sent with a maximum capping of Rs. 15 per quarter with effect from April 01, 2022. You may refer to the latest Schedule of Charges on the Bank's website here. In view of the related changes required in the system, the subscription based SMS charges on actuals since April 01, 2022 will be recovered in subsequent quarters.

Things to note:

• For security reasons, alerts for debit transactions done through YES Online will be sent to the mobile number updated under your contact details.
• Please ensure that your mobile number mentioned is correctly updated. You can visit the nearest branch; in case you wish to modify the same.

For any clarification, please feel free to contact any YES BANK branch. Alternatively, you may also call our Customer Care on 1800 1200.

We thank you for your continued patronage and assure you of our best services at all times.

Thanking you,
YES BANK