With an objective to enhance the experience of passengers with swift and satisfactory resolution of complaints and timely assistance, Indian Railways has introduced a Rail Madad Portal. Rail Madad Portal has been developed to enable Railway passengers to lodge a complaint or give suggestions through online, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution.

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Passengers may dial the Rail Madad helpline no. 139 or may visit the official website --railmadad@rb.railnet.gov.in for any assistance while travelling. For instance, medical assistance. Rail Madad application may also be reached through UMANG app.

Indian Railways has also opened a Board Control Cell to ensure seamless flow of information & suggestions between Railway Administration & public in the past.

"Dial the Rail Madad helpline no. 139 for any assistance while travelling," the Ministry of Railways tweeted.

Here are the services provided:

-Train Complaint

The service provides citizens to lodge a complaint or give suggestions for selected incident dates (current date or past four dates). A passenger can mention the train number followed by the Unreserved Ticketing System (UTS) number or PNR number followed by the incident date to lodge a complaint.

-Station Complaint

The service provides citizens to lodge a station-related complaint or suggestion for the selected incident date (current date or past four dates).

-Track your complaint

The service provides citizens to track their lodged complaints related to the Train or Station by providing the reference number.

-Freight/Parcel Inquiry

The service allows citizens to lodge an inquiry/complaint related to Freight/Parcel inquiry for a selected incident date within 30 days from the date of the incident.