Indian Railway: Dial THIS number for any help while travelling in trains

With an objective to enhance the experience of passengers with swift and satisfactory resolution of complaints and timely assistance, Indian Railways has introduced a Rail Madad Portal. Rail Madad Portal has been developed to enable Railway passengers to lodge a complaint or give suggestions through online, app., or SMS and facility to track live status of complaints and provide feedback based on their satisfaction with the resolution.

Passengers may dial the Rail Madad helpline no. 139 or may visit the official website --railmadad@rb.railnet.gov.in for any assistance while travelling. For instance, medical assistance. Rail Madad application may also be reached through UMANG app.

Indian Railways has also opened a Board Control Cell to ensure seamless flow of information & suggestions between Railway Administration & public in the past.

"Dial the Rail Madad helpline no. 139 for any assistance while travelling," the Ministry of Railways tweeted.

Dial the Rail Madad helpline no. 139 for any assistance while travelling. pic.twitter.com/xy0B4yg0eI

— Ministry of Railways (@RailMinIndia) September 4, 2022

Here are the services provided:

-Train Complaint

The service provides citizens to lodge a complaint or give suggestions for selected incident dates (current date or past four dates). A passenger can mention the train number followed by the Unreserved Ticketing System (UTS) number or PNR number followed by the incident date to lodge a complaint.

-Station Complaint

The service provides citizens to lodge a station-related complaint or suggestion for the selected incident date (current date or past four dates).

-Track your complaint

The service provides citizens to track their lodged complaints related to the Train or Station by providing the reference number.

-Freight/Parcel Inquiry

The service allows citizens to lodge an inquiry/complaint related to Freight/Parcel inquiry for a selected incident date within 30 days from the date of the incident.