Recruitment 2018: This company all set to hire 1,000

Recruitment 2018: Headcount addition for business process management (BPM) services provider Hinduja Global Solutions (HGS) Ltd will remain flat in this financial year owing to uncertainty in the telecom sector. The firm may hire around 1,000 employees over the next fiscal.

According to CEO Partha DeSarkar, the domestic CRM (customer relationship management) business, which accounts for 14% of Hinduja Global’s overall revenues, is struggling because of a drop in volumes from telecom clients. Around 70% of the company’s domestic CRM business comes from the telecom sector.

Since Reliance Jio Infocomm Ltd’s entry, the telecom industry is undergoing a data revolution. The sector has seen consolidation and the profitability has been affected due to lower margins and rising competition, resulting in high attrition.

DeSarkar said he does not see a large headcount addition in this financial year, and “on a net basis, the headcount will remain flat this year.” The company has to downsize its business due to drop in volume, he added.

The Bengaluru-based company, part of the multi-billion dollar conglomerate Hinduja Group, has a high attrition rate of 60%, according to DeSarkar.

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“That’s a large number and we are not happy with that, but it is driven by what is happening in the telecom space,” he said. As on June 30, HGS had 44,854 employees in seven countries.

However, over the next fiscal, Hinduja Global will see a capacity addition of around 1,000 employees at its two centres in Hyderabad (Telangana) and Jacksonville in Florida, DeSarkar said. The upcoming Jacksonville centre will cater to consumer electronics and healthcare clients.

Source: DNA Money