Missed flight costs Mega Cabs dear; ordered to pay big penalty to mother, son duo

Cab firm, Mega Cabs has been penalised by the Mumbai Suburban district’s consumer dispute redressal forum after it failed to drop its riders to the destination in its estimated time, because of which the complainant missed his flight.

The Mega Cabs has been asked to pay for the extra flight ticket charges by the forum, which the complainant had to pay. The firm was also asked to pay for the extra expense of lodging which the complainant occurred due to the flight miss.

According to a report by DNA, a resident of Sewri had booked a cab on July 7, 2011, as his wife and son were about to go to Chennai to get his son’s admission in a Chennai based college. The cab was booked for 5 o’clock in the morning. 

The complainant’s wife and son missed their flight, as the cab was delayed by half an hour. Finding no other option, the complainant had to book new flight tickets. Also because of the delayed time, the mother-son duo had to wait till the next day for their admission, as the college had closed by the time the two reached Chennai.

The complainant sought money for expenses that occurred towards his flight tickets and lodging.

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Consumer dispute redressal forum has asked the cab firm to pay Rs 32,918 towards the hotel and flight charges, along with nine per cent interest on the amount from 2011. Another Rs 15,000 and Rs 2,000 have been asked by the forum to pay to the complainant for their mental agony and litigation charges.