LPG gas cylinder refill booking: Big freedom! Now, you can choose delivery distributor too - Know empowering step by Modi government

The central government has decided to allow LPG customers to have a choice deciding which distributors they want their LPG refill from, the Ministry of Petroleum and Natural Gas said on Thursday. The decision has been taken in order to make energy accessible and affordable to all and to further empower the LPG consumers.

"The service will not only empower the customers by way of enhanced choice but also inspire healthy competition amongst the distributors to provide the best in class services to the customers and improve their performance ratings," the ministry said in a statement.

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This facility will be available in Chandigarh, Coimbatore, Gurgaon, Pune, and Ranchi.

"Consumers will be able to choose their “Delivering Distributor” from the list of distributors catering to their address within their Oil Marketing Company (OMC). In the pilot phase, which will be launched shortly, this unique facility will be available in Chandigarh, Coimbatore, Gurgaon, Pune, and Ranchi," the ministry said.

How can a customer choose their 'Delivering Distributor'?

While booking a LPG refill through mobile app/customer portal using registered login, the customer would be shown the list of delivering distributors along with their performance rating. 

The customer can opt for any of the distributors from the list applicable for his/her area to get an LPG refill delivery. 

Digital LPG services

The Oil Marketing Companies (OMC) under the Ministry of Petroleum and Natural Gas are constantly upgrading their facilities to provide a seamless digital experience to the customers.

The need for contactless transactions has been amplified in view of the restrictions imposed due to Covid-19. Leveraging technology, OMCs have adopted the following digital initiatives to help customers to book and pay for their LPG refills through digital platforms:

IndaneOil

Portal and Mobile App: Customers can book refill, update personal records, apply for portability, transfer of connection, address change and all other refill related services by visiting the official website at https://cx.indianoil.in and IndianOil One mobile app. 

Refill Booking through IVRS and SMS can also be done at 77189 55555. While customers can give a missed call at 84549 55555 and even WhatsApp at 75888 88824 for refill booking.

Bharat Gas

Customers can visit the official website of Bharat Gas at https://my.ebharatgas.com or Hello BPCL mobile app for the booking purpose. While to book via IVRS and SMS the number is 7715012345 or 7718012345.

Customers can also give a missed call at 7710955555 or contact over WhatsApp at 1800224344.

HP Gas

Visit the official website at https://myhpgas.in or HP Pay mobile app for refill booking. You can also book it via IVRS and SMS. You can get the list of state wise telephone numbers by clicking on the link- https://www.hindustanpetroleum.com/hpanytime.

While you can also give a missed call at 9493602222for refill booking or contact via WhatsApp at 9222201122.  

Apart from the above digital modes, customers can also book their LPG refills through the UMANG (Unified Mobile App for New Governance) app or the Bharat Bill Pay System apps and platforms. 

Additionally, customers can book their refills and make payments through popular e-commerce Apps viz. Amazon, Paytm etc. also.

LPG connection Portability for LPG consumers

The facility of Online Transfer of LPG connection to another distributor serving in the same area has been provided to LPG customers through respective OMCs web-portals as well as their Mobile Apps.

Customers using their registered login can choose a distributor of their OMC from the list of distributors serving in their area and opt for the porting of their LPG connection. 

Customers can know that source distributor has the option to contact the customer and persuade him/her. If the customer is convinced, he/she can withdraw the portability request within the stipulated time of 3 days. Otherwise, the connection gets transferred to the target distributor automatically.

Therefore, the customer can avail online portability to another distributor of the same company operating in the same market without visiting the distributorship. The facility is free of cost and there is no fee or transfer charges payable for this facility.