IRCTC refund rules: Man wins big train ticket cancellation charges battle against Indian Railways

IRCTC refund rules: Indian Railways' ticketing arm IRCTC has recently been chided by the South Mumbai District’s consumer dispute redressal commission for failing to refund the ticket charges of a train that was cancelled due to some unavoidable circumstance, said a DNA report.
 
The forum also directed the IRCTC that it was mandatory for it to refund the amount as the consumer could not avail of its services, and denial of the same was deficiency of service, the report said. 
 
The consumer dispute redressal commission reportedly ordered the IRCTC to refund the complainant’s ticket amount of Rs 1,855, besides asking the firm to pay another sum of Rs 7,500 towards the consumer's mental agony and Rs 2,500 towards his litigation charges.
 
According to the report, Aniruddha Shembavanekar of Vile Parle had booked train tickets in April 2014 for the Howrah Mumbai mail, for his wife and son, to travel to Mumbai from Jabalpur in June 2014. 
 
Later, he reportedly came to know that due to some emergency conditions the train has been cancelled. He, therefore, booked a train from Jabalpur to Nagpur and further booked a flight from Nagpur to Mumbai.
 
In October 2014, he informed the IRCTC that till then, he had not received any refund. The Indian Railways' ticketing arm reportedly informed him that the Ticket Deposit Receipt (TDR) filing time has been revised to 72 hours and that he has missed out on seeking the refund money.
 
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The IRCTC had reportedly stated that since the Railway on its own had cancelled the train it should have refunded money to him.