Investor complaints on SEBI online platform: Know these 6 easy steps to file grievances

Are you an investor having complaints against any listed company or an intermediary? You can register your complaints using the online  platform 'SEBI Complaints Redress System or SCORES'. Market regulator – the Securities and Exchange Board of India (SEBI) has designed this platform to help investors to lodge their complaints, related to securities market. 

Only those complaints can be registered which arise out of issues that are covered under SEBI Act, Securities Contract Regulation Act, Depositories Act and rules and regulation made there under and relevant provisions of Companies Act, 2013.

How to lodge complaint through SCORES?

1) It is mandatory to register on SCORES for lodging a complaint. Become a registered SCORES user by clicking on ‘Register here’ under ‘Investor Corner’ appearing on the homepage.

2) Investors are required to fill in Registration form which has fields like Name, Address, E-mail Address, PAN and Mobile Number which are mandatory.

3) Username and password will be sent to the investor’s registered email id.

4) Click on ‘Complaint Registration’ under ‘Investor Corner after logging in.

5) Provide complaint details including complaint category, entity name, and nature of complaint. File complaint details in less than 1000 characters. A PDF document up to 2MB size for each can also be attached along with the complaint as supporting document.

6) After submission, a system generated unique registration number will be displayed on the screen. Note it for future correspondence. An email acknowledging the complaint with complaint registration number will also be sent to the email id.

When to complain?

An investor may lodge a complaint on SCORES within three years from the date of cause of complaint, where:

1) Investor has approached the listed company or registered intermediary for redressal of the complaint and the concerned listed company or registered intermediary rejected the complaint
2) The complainant does not receive any communication from the listed company or intermediary concerned

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3) The complainant is not satisfied with the reply given to him or redressal action taken