Indian Railways to take strict action against 5 star hotel for serving stale food on Vande Bharat Express

A five star hotel in Kanpur is under the scanner for serving stale food to passengers, one of whom was Fatehpur MP and Union Minister of State for Rural Development Sadhvi Niranjan Jyoti, on board the Indian Railways' fastest train Vande Bharat Express, senior IRCTC officials revealed. A complaint has been filed about the same by a Colonel in the Indian Army. Acting on it, the Indian Railways Catering and Tourism Corporation (IRCTC) which provides food on board the train is likely to penalise the hotel which supplies food for the train.

Stale Rice on Vande Bharat Express

The officials confirmed that the complaint was received on June 9 and the Indian Railways is planning to take a strict action on the same. They said it seems that the hotel was not supplying fresh rice to passengers and IRCTC is now inspecting their chain. "We have received the complaint from the passenger and we will take action. Prima facie it looks like the five star hotel in Kanpur supplied rice which was not fresh to the passengers. The Group General Manager, North, IRCTC is now at the hotel inspecting their food preparing and packaging chain," the officials told PTI. 

Why it happened

During the inspection it was found that probably the hotel was carrying food in a non-AC vehicle which led to the problem. 
 
"They have noticed that they are carrying the food in a non-AC vehicle which could have caused the problem. Because of the extreme heat things got aggravated. But this cannot be allowed and we will take corrective measures," Rajesh Kumar, Group General Manager, Tourism, IRCTC said.