Consumer Protection Act: Not satisfied with the current rules? Opportunity to voice your concerns is here; Send suggestions by this date; check email id and other details

The government has sought comments/suggestions on proposed amendments in Consumer Protection Act by 6 July 2021, a government release on Monday said. The suggestions are being sought by the Department of Consumer Affairs, Government of India.  

“New business processes like e-commerce and other market developments have transformed the way Consumers make transactions these days,” the release said.  

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“GOI has been holding series of discussions with all the stakeholders to strengthen the existing CPA in the light of these changes. These include trade and industry Associations, Consumer rights groups, various Government of India Ministries and other agencies etc,” it further said.  

“Various new ideas and suggestions came up and many of those have incorporated in the new Draft Consumer Protection Act.  The same has now been circulated for the public,” the release further said. 

Some of these new points include - 

1. Appointment of a Chief Compliance Officer, 
2. Appointment of a “Resident Grievance Officer”, 
3. Added “Cross-selling” 
4. "Fall back liability”, 
5. “Flash sale”, 
6. Registration of e-commerce entities, 
7. No e-commerce entity shall allow any display or promotion of misleading advertisement whether in the course of business on its platform or otherwise. 

“In exercise of the powers conferred by sub-clause (zg) of sub-section (1) of section101 of the Consumer Protection Act, 2019 (35 of 2019), the Central Government on23rd July 2020 had notified the Consumer Protection (E-Commerce) Rules, 2020, the Department of Consumer Affairs has sought views/ comments/ suggestions on the proposed amendments to Consumer Protection (E-Commerce) Rules, 2020,” the release said. 

The details are available at the given link in track change mode (proposed additions in ‘blue’ and deletions in ‘red strikethrough’), the release said. 

 Views/ comments/ suggestions on the proposed amendments may be sent within 15 days (by 6th July 2021) by email to js-ca@nic.in.