CCPA Service Charge Guidelines: Amid rising consumer complaints, the Central Consumer Protection Authority (CCPA) on Monday issued guidelines regarding the service charges in bills put by hotels and restaurants. With the guidelines, the government clarified that the service charge is completely illegal in India. Zee Business first reported the service charge news on June 14. The impact of the campaign is now visible. Zee Business Ambarish Pandey's report.

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According to the report, the CCPA has issued guidelines for preventing unfair trade practices and violation of consumer rights with regard to levying of service charges in hotels and restaurants.

www.e-daakhil.nic.in for its speedy and effective redressal.

- Submit a complaint to the District Collector of the concerned district for   investigation and subsequent proceeding by the CCPA. The complaint may also be sent to the CCPA by e-mail at com-ccpa@nic.in.