Book Indane gas cylinder from mobile phone through IVRS; Things to know before ordering refill

Want to book Indane gas cylinder from your mobile phone? Indane offers you the flexibility and convenience of booking your refill cylinder at anytime, from anywhere, when you are on the move, on a holiday or at home through multiple modes. Yes, you can book your LPG refill gas cylinder at your convenience on IVRS 24x7. Here are things to know about before you book Indane gas cylinder from mobile phone and other important details:-

How many language options?

IVR system has option for three languages.
1. Local Language
2. English
3. Hindi.
You can choose your option by pressing 1, 2 or 3.

How does the system identify the distributor?

After selecting the language option , System will ask the Customer to enter the telephone no of Distributor with STD code. For example if land line number of the Distributor is 24334466 then dial 03324334466 for Kolkata or 04424334466 for Chennai.

How does the system identify the customer ?

Once Distributor is identified correctly ( if not identified IVR system will give message accordingly ) then System will prompt to customer to enter the Consumer number. Customer should dial the numeric part of the customer number ( eg. If the customer number is 12345, then dial 12345 and if customer number is A12345, then also dial 12345 ). If you are not aware of correct Consumer Number please refer your Last Refill Cash Memo or Contact Distributor. IVR system will prompt the user regarding the prefix or suffix alphabets and take the input accordingly. ( eg if there are customer numbers 12345, A12345 and B12345 with the same Distributor, then the system will prompt the customer to dial 1 for 12345, dial 2 for A12345 and dial 3 for B12345 ).

How to book refill?

After Distributor and Customer number are identified properly, then the system will ask for the option of refill booking and for other services. Please note the options and Press 1 for Refill booking, Press 2 for Complaint, Press 3 for Enquiry of last booking . Once option for refill booking is given refill booking will be taken and booking reference number will be prompted and SMS will be sent to your mobile number.

The IVRS/SMS numbers applicable for each state are below. Check for your city :  https://indane.co.in/book_cylinder_ivrs.php

Now that you know the entire process to book Indane gas cylinder from mobile phone IVRS, surely, you can never-ever go wrong, going forward!