If you are looking for any banks phone number, it's its original website where one should be browsing on, not on any independent website available in Google search. Recently, a Mumbai-based senior citizen (Vijay Kumar Marwah, age 74) who was looking for Reserve Bank of India's helpline to change his old notes (demonetised ones) worth Rs 7,000 (mostly of Rs 500 and Rs 1000 notes) had to suffer a loss of Rs 48,000 because he committed the same mistake mentioned above. Looking for the RBI helpline he came across some numbers available in Google search providing a helping hand. He telephoned on that number and the person came to his residence posing as a RBI officer. The person fished out all information related to his credit card and took out Rs 48,000 from that.

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Commenting upon such cases where people give convenience a preference to precedence Pavan Duggal — a New Delhi-based cyber crime expert told Zee Business online, "Lack of awareness is the major cause of people getting into the trap of debit and credit card fraudsters." He added that fraudsters mainly target senior citizen people who don't know much about the knitty-gritties of such hacking. He advised people not to share details like date of birth, aadhaar card number, bank ID number, debit or credit card number and its CVV etc.

Asked about what to do when such calls come from the bank President of the cyberlaw.net Pavan Duggal said, "A genuine banker would never ask for such details mentioned above. In case of debit or credit card number a customer needs to share only last four digits." 

He said that a phone banker would never ask for any other details which a customer has provided to his bank while opening his or her account, if it is call from the bank. Today, when everything is getting copied, a customer needs to remain aware of such things as a single mistake may incur a heavy monetary loss.