To get rid of long queues at stations, Delhi Metro launches WhatsApp ticket booking service for Airport Express Line

Delhi Metro Launches WhatsApp TIicket Service: Standing in long ticket queues at busy Delhi metro stations during peak hours can be a frustrating experience, specially when one is running late to attend to some important work. However, that can soon be a thing of the past, as Delhi Metro today (May 30) launched the WhatsApp ticket service, through which one can digitally buy the metro ticket. The service has been launched for Airport Express Line, but it is likely to be extended to other metro lines in the future.  

The service was launched by DMRC Managing Director, Dr. Vikas Kumar, from Metro Bhawan in the presence of other senior officials.

How does WhatsApp ticket service function?

With the introduction of this facility, passengers on the Airport Express Line will be able to buy tickets through a WhatsApp chatbot-based QR code using their smartphones. This feature is expected to make travel more seamless for national and international passengers arriving at or departing from the airport using AEL. The WhatsApp chatbot service is available in both English and Hindi. 

How to buy a ticket through WhatsApp

1. Add DMRC's official WhatsApp number 9650855800 to your phone's contact list.
2. One can also scan the Chatbot QR code present at customer care/ticket counters of all the stations of the Airport Express Line.
3. Then send "Hi" to 9650855800 on WhatsApp.
4. Select your preferred language.
6. Select the source and destination.
7. Select the number of tickets to be purchased.
8. Passengers can also use a credit card, a debit card, or the UPI option to buy tickets.
9. Receive a QR code ticket directly in the WhatsApp chat.